Reference

kayaraya Privacy Policy For Your Account

Our kayaraya Privacy Policy explains what we collect when you open an account, use the mobile lobby, or check a wallet status.

Account dataWallet recordsCookie choicesAccess requests
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CONTACT YOUR DATA TEAM

Privacy Help Beside Your Account Path

A clear contact route matters when your login or wallet status raises a privacy question.

Account support path Open the support route from your account area and select the privacy subject.
Payment receipt check For a QRIS, bank transfer or virtual account question, send the receipt reference and…
Access unavailable If you cannot complete phone verification, describe the issue through the available support route…
ACCOUNT DATA PRACTICE

What Our Privacy Process Covers

We separate account access data from payment references so a privacy request can be checked carefully.

Collected account details

We may handle your phone number, verification result, account identifiers and support messages.

Cookies on mobile

Our mobile browser path may use cookies or similar storage to keep a session active and remember a privacy choice.

Security checks

Phone verification helps us distinguish an account holder from an unknown requester.

Retention decisions

We retain account, support and payment references only for the period needed for the stated purpose, dispute handling or a…

Who receives requests

Our account support route is the first contact for privacy questions.

Change or deletion request

Tell us which detail is wrong, outdated or no longer needed, and include a safe account reference.

Privacy Policy Answers For kayaraya

These Privacy Policy answers focus on the account steps Indonesian customers ask about most. They explain payment records, browser storage, verification, access requests and the practical route for contacting us, without asking you to share sensitive wallet credentials.

It covers account details, phone verification, cookies, support messages, payment references and security records created when you use kayaraya. It also explains retention and how to request access or correction.

Yes. The Privacy Policy covers references, timestamps, amounts and status information connected with DANA, OVO, GoPay and QRIS payments. We use these records to match transactions and answer receipt questions.

Phone verification helps connect a privacy request to the correct account and reduces unauthorised changes. We may ask for additional safe account clues, but we do not need your wallet password.

Use the account support path and state that you want an access request under the Privacy Policy. Include your verified phone number or account reference, then answer any identity checks we send.

Yes. Identify the field that is inaccurate and explain the requested correction through support. We check your identity first, then update the record where the request is allowed under local law.

Retention depends on the purpose, dispute handling needs and legal requirements. When the applicable period ends, we delete or anonymise the record, subject to obligations that depend on local law.

Cookies or similar storage can keep your session and privacy choice available. Clearing browser data may sign you out or reset that choice; you can then select your preference again.

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